Player Safety First

Responsible Gaming
at bg99

Gambling at bg99 is designed to be a fun and controlled form of entertainment. We provide every player with the tools, information, and support needed to stay in control — because your wellbeing always comes before your next bet.

Minimum Age
21+ Only
Self-Exclusion
Instant & Permanent
Deposit Limits
Daily / Weekly / Monthly
Support Available
7 Days a Week

Gambling Warning: Gambling is intended for entertainment only and carries financial risk. Never bet more than you can afford to lose. If you believe gambling is negatively affecting your finances, relationships, or mental health, please use the tools and contacts listed on this page immediately. bg99 is a 21+ platform. Players under 21 years of age are strictly prohibited.

Our Commitment to Safe Play

bg99 takes responsible gaming seriously — not as a regulatory checkbox, but as a genuine commitment to every player in Bangladesh who trusts us with their entertainment and their money.

Since launching in Bangladesh, bg99 has built its platform around the principle that gambling should always remain a leisure activity — affordable, time-bounded, and consciously chosen. We recognise that for a small number of people, gambling can move beyond entertainment and develop into a harmful pattern. Our responsible gaming framework is designed to detect warning signs early, give players effective self-management tools, and connect those who need support with the right resources without delay.

All bg99 accounts are subject to identity verification and age-check procedures. Players must be at least 21 years of age to register and maintain an account. KYC documentation is required before any withdrawal is processed, ensuring we know who we are serving and that our platform is not being used by minors or vulnerable individuals.

The tools described on this page are available to every registered bg99 player at no cost and with no waiting period. Deposit limit requests and self-exclusion orders take effect immediately upon submission. We encourage every player — regardless of whether they feel they have a problem — to familiarise themselves with these tools and use them proactively as part of a healthy gambling habit.

Bangladesh Support: Players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can all access our responsible gaming tools and customer support in English, 7 days a week, 09:00–23:00 BST (UTC+6).
Core Responsible Gaming Principles
Gambling is entertainment, not income
Treat every session at bg99 as a form of leisure spending with a defined budget — exactly like a cinema trip or a restaurant meal.
Set limits before you start, not after
Deciding on your loss and time limits in advance — when emotions are neutral — leads to far better outcomes than setting them mid-session.
Never chase losses
Attempting to recover a loss with additional bets is one of the most reliable pathways into problem gambling. Accept losses as the cost of entertainment.
Balance gambling with other activities
A healthy relationship with gambling means it occupies only a small portion of your leisure time. Maintain friendships, hobbies, family time, and work commitments independently.
Ask for help early — not as a last resort
Reaching out to bg99 support or a counselling service the moment you feel uncomfortable is always the right decision. There is no threshold you need to cross first.

Your Responsible Gaming Toolkit

bg99 provides six practical tools that every player can activate instantly from their account settings or by contacting our support team. No fees, no waiting periods, no questions asked.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). Once a limit is in place, bg99 will automatically decline any deposit that would cause your total to exceed it. Limits can be decreased immediately; increases take 72 hours to take effect to protect players from impulsive decisions. Contact [email protected] or use your account dashboard to activate this feature.

Loss Limits

A loss limit caps the total amount you can lose on the bg99 platform within a defined period — daily, weekly, or monthly. When your net losses for the period reach the cap you have set, your account will be restricted from further wagering activity until the period resets. This is one of the most effective tools for keeping sessions within a planned budget.

Session Time Reminders

Set a maximum session duration — from 30 minutes to 4 hours — and bg99 will display an on-screen alert when your session time has elapsed. You may also set a hard session limit that automatically logs you out when the time is reached. Keeping track of time spent is a simple but powerful way to prevent extended, unplanned gambling sessions.

Time-Out / Cooling-Off Period

A time-out temporarily suspends your bg99 account for a period of your choosing — 24 hours, 48 hours, 1 week, or 1 month. During a time-out you will not be able to log in, deposit, or place bets. Any pending withdrawals will still be processed normally. Time-outs are ideal if you feel you need a short break without committing to a permanent self-exclusion.

Self-Exclusion

Self-exclusion permanently closes your bg99 account for a minimum period of 6 months, with options extending to 1 year, 3 years, 5 years, or permanently. Once activated, the exclusion takes effect immediately and cannot be reversed during the chosen period. Any remaining account balance will be returned to you via your registered payment method. We strongly recommend self-exclusion if gambling is negatively affecting your life.

Reality Check Alerts

Enable periodic reality check alerts that appear at intervals of your choice — every 15, 30, or 60 minutes — during active gaming sessions. Each alert displays the total time you have been playing and your net profit or loss for the session, giving you the factual information needed to make a clear-headed decision about whether to continue or stop.

How to activate any tool: Log in to your bg99 account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to enable. Alternatively, email [email protected] with the subject line "Responsible Gaming Tool Request" and a member of our team will apply the setting to your account within one business day. All responsible gaming settings are free and permanently available.

Deposit Limit Reference

The following table shows the maximum deposit caps available on the bg99 platform. All amounts are in Bangladeshi Taka (৳). Players may set any limit at or below the stated maximum.

Limit Type Period Maximum Cap Effective From
Daily Deposit Limit 24 hours (rolling) ৳50,000 Immediately on decrease;
72 hrs on increase
Weekly Deposit Limit 7 days (Mon–Sun) ৳200,000 Immediately on decrease;
72 hrs on increase
Monthly Deposit Limit Calendar month ৳500,000 Immediately on decrease;
72 hrs on increase
Daily Loss Limit 24 hours (rolling) ৳30,000 Immediately on decrease;
72 hrs on increase
Session Duration Limit Per login session 4 hours Immediately
Time-Out Period 24 hrs – 31 days 31 days Immediately
Self-Exclusion 6 months – Permanent Permanent Immediately, irreversible
Note on cooling-off periods: The 72-hour delay on limit increases is a deliberate safeguard. It ensures that a player cannot increase their own limit in the heat of the moment following a loss. The delay applies only to increases — you can always reduce your limits with immediate effect.

Recognising Problem Gambling

Problem gambling develops gradually and is not always obvious to the person experiencing it. The following signs may indicate that gambling has moved beyond healthy entertainment.

Gambling-related financial stress is one of the earliest and clearest indicators that something is wrong. Warning signs include:
  • Spending money earmarked for rent, food, bills, or school fees on gambling
  • Borrowing money from family or friends to fund betting sessions
  • Using bKash, Nagad, or Rocket savings intended for other purposes to make deposits
  • Feeling anxiety or shame about your account balance or transaction history
  • Hiding gambling-related bank or mobile payment statements from family members

Changes in mood and behaviour are common in players who are developing a gambling problem. Watch for:
  • Feeling restless, irritable, or anxious when unable to gamble
  • Gambling as a way to escape stress, depression, loneliness, or boredom
  • Needing to bet increasingly larger amounts to feel the same level of excitement
  • Lying to family members about how much time or money is spent on betting
  • Repeatedly trying to cut down on gambling but being unable to do so

Problem gambling frequently damages relationships and social life before the player themselves recognises the severity. Signs include:
  • Withdrawing from family gatherings, friendships, or community activities
  • Arguments with a spouse, parent, or sibling about time spent gambling
  • Missing work, study, prayers, or family obligations due to gambling activity
  • Neglecting personal health, sleep, or hygiene during extended gambling sessions

One of the most dangerous gambling patterns is "chasing" — returning to gambling specifically to recover money already lost. This creates a self-reinforcing cycle:
  • A loss triggers a strong urge to bet again to "win it back"
  • Further losses increase the emotional urgency to continue
  • Larger bets are placed to recover the growing deficit quickly
  • The eventual session end leaves a larger loss than the original amount
If you recognise this pattern in your own behaviour, activate bg99's time-out or self-exclusion tool immediately and contact our support team.

Self-exclusion and deposit limits are effective tools, but some players benefit from professional counselling or peer support. Seek additional help if:
  • You have self-excluded but are looking for ways to access gambling through other platforms
  • Gambling thoughts are causing significant daily anxiety or disrupting sleep
  • You are experiencing depression, hopelessness, or thoughts of self-harm related to gambling losses
  • Family members have expressed serious concern about your gambling behaviour
bg99 can provide referral information to appropriate mental health and counselling resources upon request via [email protected].

Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gaming assessment frameworks. Answer honestly — no data is collected or submitted. If you answer "yes" to three or more questions, we strongly encourage you to use bg99's responsible gaming tools or contact support.

1
Have you ever spent more money gambling than you originally planned to in a single session?
2
Have you ever returned to the platform the next day to try to recover money you lost during a previous session?
3
Have you ever hidden the amount of time or money you spend gambling from your family, partner, or friends?
4
Have you ever borrowed money, sold personal belongings, or used essential funds (rent, bills, groceries) to finance gambling?
5
Do you feel restless, irritable, or anxious when you are unable to gamble or when you try to reduce how much you gamble?
6
Have you ever gambled as a way to escape from stress, anxiety, depression, boredom, or personal problems?
7
Has gambling ever caused a serious argument or conflict with a family member, partner, or close friend?
8
Have you ever missed work, study, prayers, or a family obligation because of time spent gambling?
9
Have you ever felt a strong urge to keep gambling even after you had decided to stop for the day?
10
Have you ever considered that gambling may be having a negative effect on your financial situation, mental health, or personal relationships?
If you answered "yes" to 3 or more questions: We encourage you to take a break using our time-out tool, set a deposit limit, or contact our support team at [email protected]. You do not need to have a severe problem to use these tools — acting early is always better.

Protecting Minors from Gambling

bg99 operates a strict 21+ only policy. No person under the age of 21 is permitted to register an account, make a deposit, place a bet, or access real-money gaming features on this platform. This policy applies without exception across all product categories — cricket sportsbook, live casino, slots, bingo, and all other games offered at bg99.

During account registration, all players must confirm their date of birth and agree that they are 21 years of age or older. Before any withdrawal is processed, bg99 requires government-issued identity documentation — such as a National Identity Card (NID), passport, or driving licence — to confirm the player's age and identity. Accounts where age verification cannot be completed will be suspended until valid documentation is provided.

If you share a device — a smartphone, tablet, or computer — with a person under 21, we strongly recommend enabling device-level parental controls and ensuring that your bg99 account credentials are not saved or accessible to younger family members. Log out of your account fully after each session when using a shared device.

Report underage access: If you suspect that a person under 21 years of age has accessed or is attempting to access a bg99 account, please report this immediately to [email protected]. We treat all such reports with the highest priority and will act swiftly to investigate and close any implicated account.

Parental Control Recommendations

Parents and guardians in Bangladesh can use the following measures to reduce the risk of minors accessing online gambling platforms, including bg99.

Device PIN and Screen Lock
Set a strong PIN or biometric lock on all shared smartphones and tablets. Do not share your device unlock code with children or teenagers.
Browser-Level Content Filters
Use browser parental control extensions or built-in family safety settings (available on Android, iOS, and Windows) to block gambling-category websites at the device or network level.
Strong, Unique Account Passwords
Use a password that is not known to other household members for your bg99 account. Never save your password in a shared browser profile. Enable two-factor authentication where available.
Open Family Conversations
Talk openly with young family members about the risks of gambling. Explain that online betting is a legal adult activity in many countries but is associated with real financial risk — not a reliable source of income.

Get Help — You Are Not Alone

If you feel that gambling is becoming a problem for you or someone you care about, the following options are available. Reaching out is always the right decision, and bg99 will support you every step of the way.

bg99 Support Team

Our dedicated responsible gaming team is available 7 days a week, 09:00–23:00 BST. Email [email protected] with the subject "Responsible Gaming" and we will respond within one business day. All communications are handled with full confidentiality.

Instant Self-Exclusion

To self-exclude immediately, log in to your bg99 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Alternatively, email [email protected] from your registered email address stating "Please self-exclude my account" and your username. Exclusion takes effect within minutes.

Professional Counselling

If you believe you or a family member requires professional support beyond what bg99 can provide, we encourage you to speak with a licensed counsellor or mental health professional. bg99 can provide referral information on request — contact us at [email protected] for guidance specific to your location in Bangladesh.

Talk to Someone You Trust

Sometimes the most important step is simply telling someone close to you — a parent, sibling, spouse, or trusted friend — that gambling is affecting you. Sharing your situation reduces the isolation that often makes problem gambling worse and opens doors to practical support from people who care about you.

Confidentiality guarantee: All responsible gaming requests submitted to bg99 — including self-exclusion, limit changes, and support enquiries — are handled by a dedicated team and kept strictly confidential. Information shared in the context of a responsible gaming request will never be used for marketing purposes or shared with third parties outside of legal obligations.

Responsible Gaming — Common Questions

Quick answers to the questions our support team hears most often about responsible gaming tools and policies at bg99.

No. Self-exclusion at bg99 is a firm commitment and cannot be reversed or shortened during the period you selected. This is intentional — the purpose of self-exclusion is to remove the ability to gamble impulsively, and reversing it early would undermine that protection. If your chosen period was 6 months, your account will remain closed for the full 6 months. When the period expires, you must actively contact [email protected] to request reactivation; the account will not reopen automatically.

Deposit limit decreases take effect immediately. As soon as you submit the lower limit via your account settings or by contacting support, the new cap is applied to your account in real time. Deposit limit increases, however, are subject to a mandatory 72-hour cooling-off period before they become active. This delay is a built-in safeguard that prevents impulsive decisions made during or immediately after a losing session.

Any remaining balance in your bg99 account at the time of self-exclusion will be returned to you in full. The refund will be processed via the same payment method — bKash, Nagad, Rocket, or Upay — that you most recently used to make a deposit. Processing typically takes 1–3 business days. If you have any pending bets at the time of exclusion, our team will settle them according to standard rules and include the outcome in your final balance refund.

Yes. bg99 enforces a strict minimum age of 21 years for all players. This applies to account registration, deposits, betting, live casino play, slots, bingo, and all other real-money activities on the platform. Age verification is required before any withdrawal is processed. If a player is found to be under 21 years of age, their account will be closed immediately and any deposited funds returned. bg99 does not tolerate underage gambling under any circumstances.

Yes. A time-out is a temporary suspension of your account that you choose in advance — 24 hours, 48 hours, 1 week, or up to 31 days. During a time-out, you cannot log in, deposit, or place bets, but your account remains intact and your balance is preserved. Once the time-out period expires, your account automatically becomes accessible again. A time-out is ideal if you want a planned break without committing to a long-term self-exclusion. To activate a time-out, go to Account Settings > Responsible Gaming or email [email protected].

No. When you self-exclude, bg99 will immediately remove you from all marketing lists. You will not receive promotional emails, bonus offers, SMS messages, or any other marketing communications during your exclusion period. This suppression is applied automatically at the point of exclusion and is maintained for the full duration. If you receive any marketing communication from bg99 during your exclusion period, please report it to [email protected] so we can investigate and correct the issue.

Play Safely — Explore bg99 Responsibly

Now that you are familiar with our responsible gaming tools, feel free to enjoy cricket betting, live casino, slots, and bingo at bg99 — with confidence that you are always in control.

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